Refund Policy

Some of SpacerrX costs nothing and never asks for a card: the follower / non-follower tracker with filters, 20 safe one-tap unfollows every calendar month, and the signed-in quest and leaderboard experience. Every account also receives 1,000 one-time signup credits that unlock the wider toolkit until spent. After that grant is gone, a paid plan is required for the credit-metered toolkit.

There is no card-based subscription trial. The separate 1,000-credit signup grant is provided without a subscription. Creator is the only subscription currently offered to new customers. We charge your payment method at checkout, access starts immediately and the subscription renews each period until you cancel. Existing Basic and Pro subscriptions remain grandfathered.

The price, the billing period and the renewal date are shown before you confirm, and your receipt is emailed to you each time we charge. You can cancel from the Settings tab in the extension at any time, which stops all future charges while leaving your access running to the end of the period you have already paid for.

Once a payment has been taken, it is final. We do not refund unused time, unused credits, forgotten cancellations, or change-of-mind, and there is no money-back guarantee. You can cancel at any time to stop all future charges, and you keep your plan and your remaining credits until the end of the period you already paid for.

That includes a renewal you meant to cancel and did not. Contact us anyway: we are not obliged to refund it, but we would rather hear from you than have you dispute it, and we look at those case by case.

Deleting your account does not trigger a refund and does not cut your subscription off early. If you delete your account while a paid period is still running, your plan stays active until the end of the period you already paid for, and no further charges are made, the subscription is then cancelled automatically. We do not refund the unused portion of a period you chose to leave early.

A deleted account is not erased immediately. It is scheduled for deletion and kept for a 30-day recovery window, during which you can restore everything simply by signing back in. If your paid period runs longer than 30 days, your account stays recoverable until that period ends. After the recovery window closes, your account and its data are permanently deleted and cannot be recovered.

Credits you have paid for are yours to spend in the app. Monthly subscription credits refresh on the 1st of each calendar month and do not roll over. Purchased top-up credits stay valid for 12 months, and they keep working after a subscription ends: if you hold top-up credits you can still use the paid features until they run out. Cancelling does not remove credits you already hold for your current period.

Like any online service, SpacerrX can have downtime, degraded AI output, or interruptions from the third-party providers we build on. These do not create a right to a cash refund. If a prolonged outage materially affects your paid period, contact us: at our sole discretion we may add account credit or extend your period to make up for it, but compensation for interruptions is in service, not in money. Normal variation in AI output, or a single failed request you can retry, is not an outage.

Use our contact page at https://spacerrx.com/contact, writing from the address on your account, and tell us about the charge. We aim to respond within two business days. If a refund is approved (see section 3), it goes back to your original payment method and can take a few days for your bank to show it.

If a charge looks wrong, please contact us first. We can usually resolve it faster than a chargeback, and it keeps your account in good standing. Accounts that file chargebacks on legitimate charges may be suspended.

Nothing in this policy limits the refund or cancellation rights you have by law, such as mandatory consumer protections in your country. Where the law gives you a stronger right, that right applies.

Questions about a payment? Use our contact page at https://spacerrx.com/contact.